Tieto: Proactivity from customer teams

16.8.2019 Mikko Paalasmaa

Developing customer relationships

The starting point was to develop the proactivity towards the end-customers, to improve our customer’s position as a reliable advisor and to create additional sales opportunities.

From ideas to practise

Together with the customer, a 7-month development program was built, in which 11 customer teams and over 70 people worked in the workshops to develop ideas for their customers using a proactive work template that emphasizes proactivity and best practices in sales.

Customer teams received practical support after the workshop to further develop and test their development ideas with their customers.

Resulting concrete ideas and significant cost savings

Within three months, concrete proposals for end customers were shown. In the best case, the significant cost savings of millions of Euros was achieved.

Rsult - Tieto: Proactivity from customer teams

Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co- innovation and ecosystems.